Db game Terms & Conditions — Transparency is our core principle

1 General Terms & Conditions

These Terms & Conditions constitute a legal agreement between db game (hereinafter referred to as the "Platform") and its registered members. They apply to the use of the dbgame.biz website and its mobile application.

Db game is an online gaming platform operating under an international gaming license. We offer Sports Betting, Live Casino, slots, and a range of other online gaming services.

Scope of Application

• These Terms & Conditions apply to all products and services offered by db game.
• These terms apply to anyone accessing the platform from Bangladesh or any other country.
• Additional terms may apply to specific promotions or games, and will be stated on the relevant promotion page.
• Db game reserves the right to update these Terms & Conditions at any time. Members will be notified of any changes via email.

2 Account Registration & Eligibility

To open an account with db game, you must meet the eligibility requirements below. db game reserves the right to close any account that fails to meet these conditions.

Age & Identity Verification

• You must be at least 18 years old at the time of registration.
• All information provided at registration must be truthful, accurate, and complete.
• Registering with false information is strictly prohibited and will result in account termination.
• Db game reserves the right to request identity verification (NID/passport) at any time.

One Account Policy

Only one account is permitted per person, household, device, or IP address. If multiple accounts are found belonging to the same individual, all accounts and their balances will be forfeited.

Account Responsibility

• Keep your account password and login credentials confidential.
• Sharing your account with anyone else is strictly prohibited.
• You are solely responsible for all activity carried out on your account.
• If you suspect unauthorized access to your account, contact support immediately.

3 Deposit & Payment Policy

Depositing at db game is fast and straightforward. We support the most popular payment methods in Bangladesh, though a few important rules apply.

Accepted Payment Methods

• Mobile Banking: bKash, Nagad, Rocket
• Cryptocurrency: USDT (TRC-20, ERC-20)
• Additional payment methods may be added from time to time.

Deposit Terms

• Minimum deposit amount: ৳200 (two hundred BDT).
• Only use payment methods registered in your own name.
• Third-party payments will not be accepted and such transactions may be reversed.
• Deposits are usually credited instantly. If there's a delay due to technical issues, please contact support.

4 Withdrawal Policy

Db game ensures fast and secure withdrawals at all times. Withdrawal requests are typically processed in just 5–15 minutes. However, KYC verification is mandatory before your first withdrawal.

Withdrawal Terms

• Minimum withdrawal amount: ৳500 (five hundred BDT).
• Withdrawals must be made to the same payment method used for the deposit.
• Withdrawals may be held until KYC verification is complete.
• Additional verification may be required for large withdrawal amounts.

KYC Verification Process

Before your first withdrawal, you will need to submit the following documents:

• Clear photo of your National ID (NID) or passport (front and back)
• Selfie photo (holding your NID card)
• Proof of payment method ownership (screenshot)

KYC verification is typically completed within 24 hours. Once verified, it will not be required for future withdrawals.

5 Bonus & Promotion Terms

Db game's bonus offers are designed exclusively for our members. However, each bonus comes with specific terms that must be followed. Failure to comply may result in cancellation of the bonus and any associated winnings.

Wagering Requirements

Every bonus comes with a wagering requirement. For example, a 10x wagering requirement means you must place bets totaling 10 times the bonus amount before you can withdraw. Check the specific wagering requirement for each bonus on its promotion page.

General Bonus Rules

• Each promotion may only be claimed once per member, unless otherwise stated.
• You may have the option to use your deposit balance before betting with a bonus — this can be changed in your settings.
• Some games may not be eligible for bonus wagering — the full list is available on the promotions page.
• Additional terms apply to affiliate and referral bonuses.
• Db game reserves the right to investigate suspected bonus abuse and cancel bonuses accordingly.

6 Gaming Policy & Fairness

All games on db game run on certified Random Number Generator (RNG) technology, ensuring that every game outcome is completely random and fair.

• In the event of a dispute over a game outcome, server logs will serve as the final and definitive record.
• If a technical error results in an incorrect payout, db game reserves the right to adjust the amount accordingly.
• If you get disconnected, your game results will be saved on the server and available to view once you reconnect.
• Any winnings obtained by exploiting a software bug or glitch will be considered void.

7 Prohibited Activities

The following activities are strictly prohibited on db game. Any violation may result in immediate account suspension and forfeiture of all balances.

• Creating or operating multiple accounts.
• Registering using a false identity or impersonating another person.
• Abusing bonuses or engaging in arbitrage betting.
• Using bots, automated software, or scripts.
• Using the platform for money laundering or any other illegal purpose.
• Harassing, intimidating, or defrauding other members or staff.
• Attempting to breach or circumvent the platform's security systems.
• Involvement in match-fixing or manipulation of game outcomes.

8 Account Closure & Suspension

Db game may temporarily suspend or permanently close an account under the following circumstances:

• Violation of any clause within these Terms & Conditions.
• Failure to complete KYC verification or providing false information.
• If an account has been inactive for an extended period (more than 12 months).
• At the member's own request.
• Self-exclusion request under our Responsible Gaming policy.

If an account is closed, any valid balance will be refunded. However, bonus balances will be forfeited if the closure is due to a terms violation.

9 Privacy & Data Protection

Db game treats the protection of your personal information as its highest priority. We never sell your data to third parties. Full details on how your information is used can be found in our Privacy Policy page.

• Your information is used solely for service delivery, KYC verification, and legal compliance.
• We keep all transactions secure using SSL encryption.
• We are required to share information when legally requested by government or regulatory authorities.

10 Limitation of Liability

Db game is not liable for the following:

• If a game or bet is cancelled due to an internet connection issue.
• Delays caused by third-party technology or payment gateway failures.
• Temporary service outage due to an unexpected technical issue.
• Any loss resulting from sharing your account login credentials with others.
• You are solely responsible for complying with the local laws of your country.

Db game is committed to maintaining high service quality. If a disruption does occur for any reason, we will make every effort to notify users in advance.

11 Changes to Terms & Conditions

Db game reserves the right to amend these Terms & Conditions, in part or in full, at any time. For significant changes, registered members will be notified via email or an in-platform notification.

• Updated terms take effect from the date of publication.
• Continued use of the platform after any changes have been made will be deemed acceptance of the updated terms.
• If you do not agree to the updated terms, you will have the option to close your account.

12 Contact & Dispute Resolution

If you have any questions or disputes regarding these Terms & Conditions, please get in touch with us. We are committed to resolving issues in a fair and friendly manner.

• Email: support@dbgame.biz
• Live Chat: 24/7 support available on the platform
• Disputes will be responded to within 7 business days of submission.
• Db game's decision on any dispute is final.